Blind Spot #5: I am listening so I actually know what you really mean.
Meaning resides in the listener until the speaker takes the time to validate and link back to make sure both have the same picture and shared meaning.
Blind Spot #4: I remember, therefore I know.
we drop out of conversations every twelve to eighteen seconds to process what people are saying
Blind Spot #3 – I am too fearful to empathize.
Brain scientists tell us that the fastest way to start building trust and connection is via Level III Transparency, which tells people, ‘we are a friend, not a foe.’