Meaning resides in the listener until the speaker takes the time to validate and link back to make sure both have the same picture and shared meaning.
Blind Spot #4: I remember, therefore I know.
we drop out of conversations every twelve to eighteen seconds to process what people are saying
Blind Spot #3 – I am too fearful to empathize.
Brain scientists tell us that the fastest way to start building trust and connection is via Level III Transparency, which tells people, ‘we are a friend, not a foe.’
Blind Spot #2: Feelings change our reality.
When in a state of fear, we release cortisol and catecholamines, which closes down the prefrontal cortex.
Blind Spots – #1: Assuming everyone thinks like me.
When we are engrossed and attached to our point of view, we are unable to connect with others’ perspectives.